Process Instructions

The management processes define how the corporate management of KAESER KOMPRESSOREN SE controls and monitors the business, plans the necessary human resources and guarantees legal compliance.

To this end, internal audits are conducted on a regular basis. Based on the results of these internal audits, as well as feedback from customers, evaluation of KPIs and preventive and corrective measures taken, senior management assesses the IMS in terms of

• Suitability,
• Appropriateness and
• Effectiveness.

The results of this evaluation by management may lead to corrective measures and serve as the basis for new goals, for the improvement of processes and products (continuous improvement process as an instrument of the IMS) and for a more efficient use of resources.

In matters regarding the IMS, the contact person for employees should be either their immediate supervisor or the nominated IMS representative for the relevant department/branch, who are tasked with ensuring

• that the stipulations laid down in the corporate policy are applied accordingly
• that, by putting in place the necessary framework, the corporate objectives relating to quality, the environment, occupational safety and energy policy are understood, observed and acted upon at all levels of the business,
• that work is carried out in accordance with the instructions contained within the established processes and that
• all necessary improvements are updated in the system.

Support processes describe how the necessary resources are determined and provided in order to

• ensure our in-house work is carried out as effectively as possible and to
• offer products and services that meet the complete satisfaction of our customers.

Management of basic and master data details processes relating to the recording, creation, amendment and release of parts lists, work plans, material master data, customer master data, supplier master data, personnel master data and time studies. All data used are entered in the SAP system.

The corporate process Management of documents and records describes how internal documents should be created/amended and how external documents (delivery notes, certificates, etc.) should be administered.

Records relating to legal requirements in the fields of the environment, occupational safety, export, import, and energy policy are reviewed at regular intervals; revisions are recorded and their compliance assessed. Corrective measures may be established, the implementation of which shall be monitored and assured. Access to records of legal requirements is ensured by the structure of the documentation; all employees are trained in its proper handling.

Human Resources Management encompasses the following main processes:

• Personnel planning
• Personnel development
• Personnel support
• Recruitment

Provision of infrastructure encompasses the main processes relating to the maintenance and repair of buildings, machinery and equipment, as well as processes covering the provision and monitoring of inspection and testing equipment.

The corporate process Strategic purchasing encompasses the purchase of raw materials and components, as well as the selection and evaluation of suppliers. Purchased parts may only be used if they meet the stipulated quality requirements vis-à-vis type, material, design, grade, etc. The quality of all parts, semi-finished products and finished products passing through the business must be guaranteed at all times.

The corporate process Marketing includes the main processes of market observation, product range determination, pricing, distribution, market presentation, creation and publication of sales material and customer relationship management.

Core processes are defined as all end-to-end processes that represent our core competence. These include the corporate processes relating to product development and the fulfilment of different customer requirements, as well as all customer service processes.

Product development defines the processes to be followed during the development of new products and revisions to existing designs, i.e. how we plan and steer the development of our products, determine and document product demand, gather and evaluate results and compare them with the original design specifications and finally, how we establish whether a product is suitable for its specified intended use.

The corporate processes Sales, Logistics and Product processing describe how we fulfil different customer requirements.

The following points must be considered in order to ensure that we successfully fulfil all customer requirements:

• Identification of customer needs 
• Provision of quotations 
• Check and documentation of incoming orders
• Deadline tracking
• Adaptation of products for specific customer requirements
• Planning and provision of materials as needed
• Planning and control of the production of components and products 
• Modification of products
• Control of supplied products
• Despatch planning
• Commissioning, packaging and despatch of the finished product

The corporate process Customer service describes how we provide service to our customers, i.e. the way in which we resolve issues by means of our service technicians, maintenance, our concerns management process, the provision of service contracts, disposal and spare parts processing via our parts catalogue and parts shop.

We ensure process quality by means of the statistical analysis of data and the implementation of corrective and preventative measures.

The process category “Measurement, analysis and improvement” contains the corporate processes describing how we inspect product quality, determine the quality of our own in-house processes, continuously improve our methods of measuring customer satisfaction and finally, how we monitor, measure and analyse our energy policy at scheduled time intervals.

We ensure product quality by planning the necessary checks in accordance with predetermined criteria, by inspecting the manufactured parts, sub-assemblies and complete machines as per the inspection instructions and, last but not least, by removing deficient products from production and returning them to the area responsible for the nonconformity.

Finally, the corporate process Measurement of customer satisfaction describes how we review customer concerns and product observations, as well as how we create and evaluate customer surveys.